![]() First, if your phone is on and frozen, press and hold the power button until it powers down.But as long as you have data synced to your Google account, such as your contacts, emails, and other data, you'll be able to restore that even if you don't have a backup. Keep in mind that factory resetting your phone will erase all data on the phone, so this works best if you've created a backup already. If you can't get your phone to turn on after it was frozen, a factory reset may fix your problem. Perform a factory reset if your phone is still frozen or won't boot. If an app keeps giving you problems, consider deleting it to avoid future problems.If you don't see this, tap App info first. ![]() If you can't close the app this way, open your Android's Settings, select Apps or Apps and notifications, tap the app you want to close, and select Force Stop. ![]() If you scrolled vertically, swipe the app horizontally to close it. If you had to swipe left or right to scroll through the apps, swipe the app upwards to close it.
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